FREQUENTLY ASKED QUESTIONS
OUR PRODUCTS
Do your pans have a chemical coating?
No, our 18/10 stainless steel pans have no chemical coating whatsoever. 18/10 stainless steel is the healthiest option for cooking: it releases no endocrine disruptors, no heavy metals migrate from it and it poses no health risk. You can cook with complete peace of mind while preserving the authentic taste of your food.
Are your products suitable for all types of hob?
Yes, our tri-ply 18/10 stainless steel cookware works on all heat sources, including induction. Thanks to its multi-layer base, heat spreads quickly and evenly, for optimal cooking on any type of hob.
What is your cookware made of?
We make our cookware from premium 18/10 stainless steel with a tri-ply structure (stainless steel–aluminium–stainless steel). This choice guarantees sturdiness, durability and healthy cooking, with no chemical coating and no endocrine disruptors. The aluminium core of the tri-ply ensures excellent conductivity for precise, controlled cooking.
Do the handles of the cookware get hot?
No, our hollow handles, designed to dissipate heat, stay cool during cooking, even over long periods. So you can handle them safely. The only exception: when cooking in the oven, we recommend using an oven glove.
Where is Pranacook cookware made?
Our cookware is made in India, directly at the source, where most of the world’s quality stainless steel is produced. We work with a family business with 30 years’ experience of working stainless steel, in a workshop that combines traditional know-how with modern techniques. This partnership allows us to guarantee long-lasting, healthy products subject to rigorous quality control.
Is your cookware heavy?
No, our tri-ply 18/10 stainless steel cookware is much lighter than cast iron products, while remaining sturdy and stable. We chose a high-quality stainless steel that allows thinner walls than the market average, without compromising on cooking performance. The result: cookware that is easy to handle every day, even for dishes that take a long time to cook.
ORDERS & AFTER-SALES
How can I track my order?
Once your order has been shipped, you will receive an email with all the delivery information and a tracking link. You can then easily follow your parcel until it arrives. If there is a problem, our customer service team is here to help.
What should I do if I receive a faulty or incorrect product?
Don’t worry: just write to us at contact@pranacook.com or get in touch via our contact page, attaching a photo of the product concerned. We will quickly arrange a replacement or a refund, whichever you prefer, so that you are completely satisfied.
Can I exchange or change my order?
Yes, as long as your order has not yet been shipped, you can change it: just contact us as soon as possible. If it is already being prepared or has been sent, it can no longer be changed, but you can still return it once you have received it.
How do I return a product?
You can withdraw from your purchase within 14 days of receiving it. Write to us at contact@pranacook.com, stating your order number, and we will guide you step by step. If possible, please return the product complete and in its original packaging. Once we have received and checked the item, we will refund you via your original payment method as quickly as possible.
How does your lifetime guarantee work?
Our lifetime guarantee covers manufacturing defects and the structure of the materials. If there is a problem, simply contact us with proof of purchase and photos or videos of the product. Normal wear and tear, impacts, discolouration or misuse are, however, not covered. Your statutory rights are not affected by this guarantee. To help your cookware last as long as possible, we provide detailed care advice.
DELIVERY & PAYMENT
What are the usual delivery times?
Outside pre-order periods, delivery usually takes 3 to 5 working days in mainland France and 4 to 10 working days to other countries.
How much does delivery cost?
Delivery costs are calculated according to the weight of your order and your delivery area. They are displayed automatically before you confirm payment. You will never pay any hidden costs. Rather than including delivery costs in the product price, we have chosen to offer a fair price for everyone, without artificially inflating the base price. And good news: delivery to a pick-up point is free on orders of €150 or more in France, Belgium and Luxembourg!
Do you deliver internationally?
Yes, we deliver within Europe (European Union, United Kingdom, Switzerland), to the French overseas departments and territories, to North Africa and to Canada. Delivery costs depend on the weight of your order and the destination, and are calculated automatically at checkout.
Which payment methods do you accept? Can I pay in instalments?
We accept payment by card (Visa, Mastercard…), as well as Apple Pay, Google Pay and PayPal. You can also pay in 3 interest-free instalments with our partner Klarna. Whichever method you choose, your payments are fully secure.
CARE & USE
How do I clean my cookware without damaging it?
Our 18/10 stainless steel cookware is easy to care for. Here are a few tips for removing the most common marks without damaging it:
- Bluish marks: caused by starch (pasta, rice, starchy foods), they disappear with a little white vinegar.
- White marks or deposits: often due to limescale, a soak in white vinegar is enough.
- Brown spots: caused by certain foods or slight overheating, they are harmless and easy to remove.
- White or blue spots: usually due to salt. To avoid them, only add salt to boiling water and stir straight away.
- Rainbow marks: harmless food deposits, to be cleaned with white vinegar or a mixture of hot water and bicarbonate of soda.
Important: never use chlorine-based products (such as bleach), which cause irreversible damage to stainless steel.
Is your cookware dishwasher-safe?
Yes, all our 18/10 stainless steel cookware is dishwasher-safe. So you can put it in the dishwasher from time to time without any risk of damaging the structure or quality of the material. To keep it shiny for longer, however, we recommend drying it straight after washing.
Do your pans need seasoning before first use?
No, our pans don’t need seasoning. This is one of the great advantages of tri-ply 18/10 stainless steel, considered the best grade of stainless steel for cooking. Unlike cast iron, which needs special care, our pans are ready to use straight away, with no prior treatment.
How do I stop food sticking during cooking?
With an 18/10 stainless steel pan, food doesn’t stick as long as you know the right technique. It takes a little getting used to, but it is very easy to master. To guide you, we provide a practical tutorial and all our tips when you buy your pan. You will also find a detailed article and a video (in French) explaining step by step how to stop food sticking.
