Contact Pranacook
As soon as your order leaves our warehouse in Vitrolles, we send you a confirmation email with a link so you can follow your parcel step by step.
You can also find this tracking information at any time by logging in to your customer account, under “My orders”.
If you have any questions about the delivery of your parcel, simply write to us using the form below or at contact@pranacook.com. We will take care of it.
You have a statutory right of withdrawal. All the practical details are set out in our terms and conditions.
- Changed your mind after ordering?
- Do you have another question about cancelling or returning a product?
Just let us know using the form below and we will get back to you as soon as possible.
The information in this form is used solely to handle your request. Find out more: privacy policy.
Do you have a question before or after using your cookware? Here are some quick answers:
- Oven use: all our items (frying pans, saucepans, lids…) can go in the oven up to 260 °C. Just avoid sudden changes from cold to hot (for example, taking a dish out of the fridge and putting it straight into the oven).
- Dishwasher use: our products are dishwasher-safe. To preserve their shine and reduce your environmental impact, we recommend using eco-labelled tablets or cleaning products.
- Cooking with stainless steel: Read our dedicated article (in French)
- Visit our FAQ for more questions and answers
- And if your question isn’t covered here, just use the form below.
The information in this form is used solely to handle your request. Find out more: privacy policy.
Your cookware may sometimes show marks after use. Don’t worry, most of them are natural and easy to remove:
- Bluish marks: these come from the starch in food (starchy foods, pasta, rice). A little white vinegar is enough to remove them.
- White marks or spots: these are often limescale. Here too, a quick soak in white vinegar solves the problem.
- Brown spots: linked to certain foods or slight overheating, they are harmless.
- White or blue spots: usually caused by salt. To avoid them, only add salt to boiling water and stir immediately.
- Rainbow marks: these are food deposits. They are harmless and can be removed with white vinegar or bicarbonate of soda diluted in hot water.
Important: never use chlorine-based products (such as bleach), which cause irreversible damage to stainless steel.
Tip: to extend the life of your cookware, don’t cook at full power. Two-thirds of your hob’s heat is enough for efficient cooking, thanks to the tri-ply technology of Pranacook stainless steel.
Other frequently asked questions:
- Food sticks to my stainless steel cookware: what should I do?
- How do I clean a burnt saucepan?
All the answers are available on our website (see our dedicated article (in French) and our FAQ).
Feel free to write to us if you can’t find the answer to your question!
The information in this form is used solely to handle your request. Find out more: privacy policy.
Are you a content creator or influencer, or would you like to propose a partnership with Pranacook?
We would be delighted to hear more. Tell us about yourself, your projects and what you do using the form below, and our team will get back to you.
The information in this form is used solely to handle your request. Find out more: privacy policy.
Please fill in the form below to tell us about your request.
The information in this form is used solely to handle your request. Find out more: privacy policy.
ORDER TRACKING
As soon as your order leaves our warehouse in Vitrolles, we send you a confirmation email with a link so you can follow your parcel step by step.
You can also find this tracking information at any time by logging in to your customer account, under “My orders”.
If you have any questions about the delivery of your parcel, simply write to us using the form below or at contact@pranacook.com. We will take care of it.
Cancellations and returns
You have a statutory right of withdrawal. All the practical details are set out in our terms and conditions.
- Changed your mind after ordering?
- Do you have another question about cancelling or returning a product?
Just let us know using the form below and we will get back to you as soon as possible.
The information in this form is used solely to handle your request. Find out more: privacy policy.
Product information
Do you have a question before or after using your cookware? Here are some quick answers:
- Oven use: all our items (frying pans, saucepans, lids…) can go in the oven up to 260 °C. Just avoid sudden changes from cold to hot (for example, taking a dish out of the fridge and putting it straight into the oven).
- Dishwasher use: our products are dishwasher-safe. To preserve their shine and reduce your environmental impact, we recommend using eco-labelled tablets or cleaning products.
- Cooking with stainless steel: Read our dedicated article (in French)
- Visit our FAQ for more questions and answers
- And if your question isn’t covered here, just use the form below.
The information in this form is used solely to handle your request. Find out more: privacy policy.
After-sales service
Your cookware may sometimes show marks after use. Don’t worry, most of them are natural and easy to remove:
- Bluish marks: these come from the starch in food (starchy foods, pasta, rice). A little white vinegar is enough to remove them.
- White marks or spots: these are often limescale. Here too, a quick soak in white vinegar solves the problem.
- Brown spots: linked to certain foods or slight overheating, they are harmless.
- White or blue spots: usually caused by salt. To avoid them, only add salt to boiling water and stir immediately.
- Rainbow marks: these are food deposits. They are harmless and can be removed with white vinegar or bicarbonate of soda diluted in hot water.
Important: never use chlorine-based products (such as bleach), which cause irreversible damage to stainless steel.
Tip: to extend the life of your cookware, don’t cook at full power. Two-thirds of your hob’s heat is enough for efficient cooking, thanks to the tri-ply technology of Pranacook stainless steel.
Other frequently asked questions:
- Food sticks to my stainless steel cookware: what should I do?
- How do I clean a burnt saucepan?
All the answers are available on our website (see our dedicated article (in French) and our FAQ).
Feel free to write to us if you can’t find the answer to your question!
The information in this form is used solely to handle your request. Find out more: privacy policy.
Partnerships & collaborations
Are you a content creator or influencer, or would you like to propose a partnership with Pranacook?
We would be delighted to hear more. Tell us about yourself, your projects and what you do using the form below, and our team will get back to you.
The information in this form is used solely to handle your request. Find out more: privacy policy.
Other enquiries
Please fill in the form below to tell us about your request.
The information in this form is used solely to handle your request. Find out more: privacy policy.
